Consultation is by appointment only and can be made by phoning 07 40668533.

Urgent cases are seen on the day.  Emergencies will always be given priority and our reception staff will attempt to contact you if there is any unforeseen delay, or your GP has been called away to an emergency.  Every attempt will be made to allow patients to see their preferred GP and at a time convenient to you.

To help minimise long waiting times please inform reception staff if you are requiring a longer consultation.  Please let reception know when you make the appointment.

Longer consults are needed for:

  • Referral Letters
  • Centrelink Forms
  • Medicals
  • Drivers Medicals
  • Results
  • Counselling
  • Diabetes Complication Screen
  • Immunisations

Our practice provides a health service that accommodates a diverse multicultural population including those with disabilities.

Patients who do not speak English or who are more proficient in another language, have the ability to choose a professional translating service of a translator who may be a family member, friend or bilingual staff member.

If you or a family member requires an interpreter service, we can organise this for you.

Practice Hours

Monday to Friday   – 8am – 12.30pm and 2pm – 5.00pm (Or until all patients are seen to)

After Hours

  • Phone the GP Helpline on 1800 022 222,
  • 13 Health on 13 43 25 84
  • Ingham Hospital 4720 3025 or
  • Tully Hospital 4068 4144

Home Visits

Home visit appointments can be made outside these times by prior arrangement with the Receptionist.

The Doctor will make emergency Home Visits.

Home and other visits

Home visits are performed on request if it is not possible for a patient to visit the surgery.  Please phone reception staff to make arrangements.  A call out fee will be charged, please discuss this fee with Reception staff.

Telephone Access

The Doctor may be contacted during normal surgery hours.  If the GP is with a patient, a message will be taken, and reception staff will advise when it is likely that the GP will return your call.  Your call will always be put through to the GP in an emergency.

Referrals

Patients are required to make an appointment to see the doctor for all referrals to specialists.  Referrals will be faxed, and the original copy will be given to the patient to take to his/her appointment.

Repeat Scripts

Consultations can be made for scripts only. All Patients will require an appointment for scripts.  The appointment will be bulk billed to Medicare if kept to scripts only.

Getting the results of any test or procedure

When it is necessary the doctor may refer you to a specialist for his opinion and/or for further investigation – Pathology or Radiology.  Your doctor will advise when the Practice will expect the results.  Please phone reception to enquire as to the follow up of these test results.

Pathology

This practice uses Sullivan Nicolaides as our main collector.  Sullivan Nicolaides is located at Shop 1, 131 Victoria Street Cardwell – beside the Pharmacy.  Opening hours are 7am – 11.30am Monday, Tuesday, Thursday and Friday and 8am – 11.30am on Wednesdays.   Patients can also have their bloods done QML in Tully or Ingham.

Patient Travel Subsidy Forms

Patients are now required to direct all patient travel through Tully Hospital.

Please phone Patient Travel on 4068 4120

Telehealth Appointments

Cardwell Family Practice is co-located in the RF Warnock Community Health Centre.  The facility has access to a Queensland Health Telehealth Unit.  Specialists who offer Telehealth appointments are Renal, Pain Clinic, Oncology, Endocrinology, Neurology.

The practice also has Skype available for Private Specialists in Cardiology and Psychiatry.

Services can be accessed by asking your doctor to request that appointments be done by Telehealth rather than face to face.

Care outside normal opening hours arrangements

This practice strives to provide 24hr care for patients. Please phone the After-Hours GP helpline on 1800 022 222

or

Ingham Hospital has an emergency department available 24 hours a day 7 days a week on 4720 3025.

or

  • Tully Hospital on 07 4068 4144
  • if an EMERGENCY phone 000

No Smoking Policy

Smoking is not permitted in any area of this practice.  Non-compliance with this smoking free policy is viewed as a serious matter.